1. Return Policy
We do not accept returns on food products once delivered, to ensure the safety and hygiene of our customers. However, we offer support in the following cases:
Damaged or tampered packaging upon delivery
Wrong item delivered
Expired or spoilt product (with valid proof)
If you receive a product with any of the above issues, please contact us within 48 hours of delivery.
2. Refunds
Refunds are processed in the following cases:
Verified delivery of a wrong or damaged product
Product is proven to be expired or unsafe for consumption
To request a refund, please email us at kamarkatsrini@gmail.com with:
Order number
Photo of the damaged/incorrect product
Brief description of the issue
Once we verify your request, we will initiate the refund to your original payment method within 5–7 business days.
3. No Refunds/Returns for:
Change of mind after order confirmation
Delay caused by courier service (unless the product is damaged)
Products opened or partially consumed
4. Cancellation Policy
Orders can only be cancelled within 2 hours of placing the order. Once the preparation or packaging process begins, cancellations are not accepted.
5. Contact Us
For return or refund queries, reach us at:
📧 kamarkatsrini@gmail.com
📞 +91 97898 26594
We thank you for supporting homemade, traditional food made with care!